We're pretty straightforward about how we handle your info
Last updated: October 22, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But since you're here, we'll keep this real and straightforward. At Lumin Valor Architecture, we only collect what we need to do our job well, and we don't mess around with your personal information. This isn't some copy-paste legal document... well, okay, parts of it have to be for compliance reasons, but we've tried to make it as human as possible.
When you reach out to us or work with us, here's what we typically gather:
We don't collect anything weird or unnecessary. If we need something specific for your project, we'll ask directly.
Pretty simple, really. We use your info to:
We're not selling your data to advertisers or spamming you with junk. That's not our style. If we ever want to use your project in our portfolio, we'll ask permission first.
We keep your information pretty locked down, but there are some situations where we need to share it:
Obviously, our architects, designers, and project managers need access to your project details. They've all signed confidentiality agreements.
Sometimes we work with engineers, consultants, contractors, and other professionals. We only share what's necessary for them to do their part of the job.
If we're legally required to share information (like for building permits, regulatory compliance, or court orders), we'll do that. But we'll let you know when possible.
We use cloud storage, accounting software, and other tools to run our business. These companies have their own privacy policies, and we pick ones that take security seriously.
What we don't do: Sell your info, rent our contact lists, or share your details with random third parties for marketing. That's just tacky.
We take reasonable precautions to keep your information secure. Here's what that looks like:
That said, nothing's 100% foolproof in the digital world. We do our best, but if there's ever a breach, we'll let you know ASAP and tell you what we're doing about it.
We're not hoarders, but we do need to keep project records for a while:
Once we don't need your info anymore, we delete or anonymize it. We're not keeping old client files in a dusty basement somewhere.
Under Canadian privacy laws (PIPEDA and provincial legislation), you've got rights. Here's what you can do:
Want to know what we have on file? Just ask. We'll show you what we've got (within reason - some stuff might be legally privileged).
If something's wrong or outdated, let us know and we'll fix it.
You can ask us to delete your info, though we might need to keep some records for legal or contractual reasons.
Don't want newsletters or updates? There's an unsubscribe link in every email, or just tell us to stop.
Confused about something? Reach out. We're happy to explain.
To exercise any of these rights, just email us at contact@luminvalor.info or give us a call at (604) 555-7821. We'll get back to you within 30 days.
Yeah, we use cookies. Not the chocolate chip kind - the digital tracking kind. Here's the deal:
These make the website work. Things like remembering if you've filled out a contact form or keeping you logged into a portal.
We use these to see which pages people visit, how long they stick around, where they're bouncing from. It helps us make the site better. We use tools like Google Analytics, but everything's anonymized.
If you've opted in, we might use cookies to show you relevant content or remember your preferences.
You can disable cookies in your browser settings, but some parts of the website might not work properly. Most browsers let you block third-party cookies while keeping the functional ones.
We're not tracking you across the internet or building creepy profiles. We just want to know if our website's actually useful.
Our website might link to other sites - suppliers, industry organizations, project partners, whatever. Once you click those links, you're on their turf and their privacy policies apply.
We try to only link to reputable organizations, but we can't control what they do with your info. Do your own homework before sharing personal details on external sites.
Same goes for social media - if you interact with us on Instagram, LinkedIn, or wherever, those platforms have their own privacy rules.
Our services aren't directed at kids under 13, and we don't knowingly collect information from children. If you're a parent and think we've somehow got your kid's info, let us know immediately and we'll delete it.
Honestly, most kids probably aren't super interested in sustainable commercial architecture anyway... but if we're wrong about that, they should still have a parent or guardian handling any contact with us.
Privacy laws change, our business evolves, technology improves - so yeah, we might update this policy from time to time. When we do, we'll change the "last updated" date at the top.
If we make any major changes (like suddenly deciding to sell data, which we won't, but hypothetically), we'll let you know directly via email or a prominent notice on the website.
It's worth checking back here occasionally, especially if you're an active client. We promise to keep it readable and honest.
Got concerns about how we're handling your information? Don't just stew about it - talk to us. Seriously.
Contact our Privacy Officer:
Phone: (604) 555-7821
Email: contact@luminvalor.info
Mail: 1247 Granville Street, Suite 402, Vancouver, BC V6Z 1M5
We'll do our best to resolve any issues quickly and fairly. If you're not satisfied with our response, you've also got the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca
But really, just give us a chance to make things right first. We're reasonable people.
If anything here's unclear or you want to chat about your privacy concerns, we're just a phone call away.
Get in Touch